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Attention TRICARE beneficiaries! You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated. Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later. You may still use the MHS GENESIS Patient Portal to refill your prescriptions. You may report issues to the DHA Global Service Center by calling 800-600-9332.
The Quality Management Department is responsible for the command's Risk Management, Patient Safety, Performance Improvement, and Professional Affairs/Credentialing programs. The goal of each of these programs is to ensure the highest quality patient care services. Please contact the Quality Management Office for any concerns of care quality, patient safety, or improvement suggestions via Customer Relations at 081-811-4646. You can also submit concerns via Interactive Customer Evaluation (ICE). U.S. Naval Hospital Naples is accredited by The Joint Commission and certified as a Primary Care Medical Home. Accreditation/certification is recognized nationally as the Gold Seal of Approval® in health care. You may also report concerns regarding quality and safety of health care to The Joint Commission.
Commercial: 081-811-4646 DSN: 629-4646
Monday - Friday 8 a.m. - 4 p.m.
First Floor U.S. Naval Hospital Naples