Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Physical Therapy

Description of Services

Orthopedic, Neurological, and Sports Rehabilitation focusing on Movement Disorders.

Appointments

Appointments are available by referral or direct access by calling DSN 629-6183 Commercial 081-811-6183.

Other Information

Proper Attire (such as gym wear and tennis shoes) is required for all treatments. Please ask us if you're unsure of what to wear for your particular evaluation or treatment.

For safety reasons, ONLY patients are allowed in the treatment/exercise areas. Unsupervised children aren't allowed unless they are here for an appointment (per USNH Naples Child Safety Policy).

Please show up and be on time for your appointments. If you are more than 15 minutes late, you may be asked to wait, your appointment may be abbreviated, or you may be asked to reschedule. Our goal is to see you at your scheduled time barring any setbacks. Not showing for your appointment not only hurts you but robs another patient of an opportunity to be seen.

It is the expectation of the therapist that you will attend all of your scheduled therapy sessions. Your active participation is necessary to achieve maximum benefits for therapy. Patients with more than two no shows in a row will be cancelled out and have to reschedule appointment in clinic.

If you need to cancel a scheduled appointment, please call 081-811-6183/6431.

Contact Us

Phone

Commercial: 081-811-6183
DSN:629-6183

Hours

Monday, Wednesday, Thursday, Friday
8:30 a.m. to 4 p.m.
Tuesday
8:30 a.m. to Noon
Closed daily noon-1 p.m. for lunch
Closed weekends and holidays

Location

U.S. Naval Hospital Naples
Ground Floor, Room 1294
Don't forget to keep your family's information up to date in DEERS!