Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Urgent & Emergency Care

Contact Us

In the event of a medical emergency, call +39 081-568-4911 from a cell phone or 911 from an on-base landline (DSN).
If off base, call 118 for emergency assistance

Description of Services

Pediatric and Adult Emergency Medical Services.

Appointments

Appointments are not required to receive care in the Emergency Department. Patients are seen in the order of their medical urgency, not in the order of their arrival in the ED. Emergency medical conditions that cannot be treated at NH Naples will be stabilized prior to transfer to another medical facility.

Contact Us

Hours

24 hours a day, 7 days a week 

Location

U.S. Naval Hospital, Naples
Ground Floor

Don't forget to keep your family's information up to date in DEERS!