Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Contact Us

Physical Address:
U.S Naval Hospital Naples, Italy
Ospedale Marina USA
Via Contrada Boscariello
Gricignano di Aversa (CE) 81030

Mailing Address:
COMMANDING OFFICER
US NMRTC NAPLES
ATTENTION (Department)* (if applicable)
PSC 808 BOX 19
FPO AE 09618-9998
OFFICIAL BUSINESS

+39-081-811-6000

Email the USNH Naples Public Affairs Office

Customer Service 

Patient Advocate

Phone: Commercial: 081-811-4646
            DSN: 629-4646

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone: Commercial: 081-811-6192
            DSN: 629-6192
Email: usn.naples.navhospnaplesit.list.referral-management@health.mil

Interactive Customer Evaluation

Visit USNH Naples' ICE page
Don't forget to keep your family's information up to date in DEERS!