Appointments & Referrals

Access to care

If you need to get care at U.S. Naval Hospital Naples, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

• Active duty service members
• Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option

• Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
• Retired service members and their eligible family members
• DOD civilians and contractors

Referral Management

Location: Ground Floor, Room 1319A, U.S. Naval Hospital Naples

Hours:

• Monday, Wednesday, Thursday, Friday: 8 a.m. to 4 p.m.
• Tuesday: 8 a.m. to Noon

Telephone numbers:

• Commercial: 081-811-6636/4132/6192/4141/6212/6208
• DSN: 629-6636/4132/6192/4141/6212/6208

Email: usn.naples.navhospnaplesit.list.referral-management@health.mil

Description of Services

TRICARE

• Enrollment of TRICARE Prime (active duty and family members), retirees, and eligible DOD civilians to TRICARE Europe.
• Assignment of primary care providers
• Health Benefits
• Phone: DSN 629-6330
• Commercial: 081-811-6330
• Fax: 629-4128
• Hours: Monday-Friday, 7:30 a.m. to 4 p.m.

Utilization Management

• Specialty referrals to preferred provider network
• Billing assistance
• Translation Services
• Transportation
• Patient Liaison

DOD Civilians

• Must register with the hospital through Patient Affairs
• Phone: DSN 629-6208
• Commercial: 081-811-6208
• Hours: Monday-Friday, 7:30 a.m. to 4 p.m.

Location:  Ground Floor, Room 1319, U.S. Naval Hospital Naples

Hours:

• Monday, Wednesday, Thursday, Friday: 8 a.m. to 4 p.m.
• Tuesday: 8 a.m. to Noon

Telephone numbers:

• Commercial: 081-811-6636/4132/6192/4141/6212/6208
• DSN: 629-6636/4132/6192/4141/6212/6208
• DSN FAX: 629-6196

Central Appointments

• Phone: DSN 629-6000; Commercial 081-811-6000
• Hours of Operation: Monday-Friday, 7:30 a.m. to 4 p.m.

How do I find a civilian provider for TRICARE beneficiaries in Naples?

The overseas contractor, International SOS, has established a network of qualified providers in all overseas areas for TRICARE beneficiaries. To find an overseas provider, search the Overseas Provider Directory. If you're not a TRICARE beneficiary, please contact your medical insurance provider for assistance.

Are you a DOD Civilian or Contractor?

If you’re a DOD civilian employee or contractor stationed in Naples, you should contact your medical insurance provider for help in finding health care options.

Traveling Stateside with TRICARE Overseas: 

Getting hurt during vacation or while PCSing is never fun, but getting stuck with the hospital bill just adds salt to the wound. During vacation and PCS season, many people head back to the United States for extended visits or to transition to their next duty station. It’s often thought that routine care can be taken care of while “back home” in America, but that’s not necessarily true. The requirement to receive pre-authorization before seeking non-emergent care has been and continues to be TRICARE policy. It’s important for TRICARE Overseas Program beneficiaries to understand their TRICARE benefit to avoid any unnecessary out-of-pocket expenses.

Routine care and urgent care (i.e., need to be seen within 24 hours) require pre-authorization before treatment is rendered. In both cases, your primary care manager needs contacted for a referral. Obtaining care before getting proper authorization will result in a denied claim and point-of-service charges for the beneficiary.

Generally, routine care is not authorized while a TOP Prime enrollee is outside their Prime Service Area. We recommend that routine care be completed before leaving the Naples area, or upon returning from your trip. Only under unusual circumstances – and on a case-by-case basis – will routine care be considered for authorization stateside. In these situations, care must be coordinated with your medical team well in advance of leaving the area.

If you’re transitioning to your next duty station, you’ll remain enrolled to your current PCM until you enroll with your new PCM at your new duty station., You should contact your PCM for non-emergent care concerns should anything arise during this transition period.

The basic rule of thumb is if routine care can be obtained in the local network where you are enrolled, it should be received in that network – not outside it.

Emergency care does not require a pre-authorization but beware that there are new kinds of “Emergency Centers” popping up in the United States, which may not be covered by TRICARE. Free-standing emergency rooms not affiliated with a hospital may not be TRICARE-authorized. If a provider is not authorized, TRICARE is prohibited from paying the facility fees. This can leave a beneficiary stuck with a big bill. It’s smart to know before you go and check a free-standing ER’s TRICARE status – before care is needed; just call the region’s TRICARE contractor. Beneficiaries seeking care at a free-standing ER need to ask if the facility is affiliated with a hospital-based emergency department. If it’s not, the beneficiary will need to decide about getting care elsewhere or being responsible for the facility charges.

You should always contact the TOP Regional Call Center for guidance when care is required when you are away from your PCM. The number for the Europe Call Center is +44-20-8762-8384, or toll-free stateside at 1-877-678-1207.

PPN Patient Handbook