Patient Resources

Customer Service

Your health is our mission.

We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care at U.S. Naval Hospital Naples; we strive to provide you with the best care possible.

How can we help you today?

Customer Relations Officer

The Customer Relations Officer works in concert with department-level representatives on internal and external customer relations, satisfaction, issue resolution, and command performance measures with the goal of an excellent patient experience.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and assist you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs assist with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

If your experience with us is not what you expected, we want to know about that. You can let us know by using this web-based tool that collects your feedback on services at this facility.

Contact Us


Patient Advocate
Commercial: 081-811-4646
DSN: 629-4646

Commercial: 081-811-6192
DSN: 629-6192


Patient Advocate
Monday – Friday
7:30 a.m. – 4 p.m.

Monday – Friday
8 a.m. – 4 p.m.


Patient Advocate
U.S. Naval Hospital, Naples, First Floor, Room 2019

U.S. Naval Hospital, Naples, Ground Floor, Room 1310
Don't forget to keep your family's information up-to-date in DEERS.