Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Pharmacy

Location

U.S. Naval Hospital Naples, Ground Floor

Hours of Operation

  • Monday, Wednesday, Thursday, Friday: 8 a.m. to 5 p.m. 
  • Tuesday: 8 a.m. to 1 p.m.
  • Closed for lunch 12:30-1:30 p.m.
  • Weekends & Holidays: 1-4 p.m. (Refill Only)

Telephone number

  • Commercial: 081-811-6225
  • DSN: 314-629-6225
  • Calling from base: 629-6225

Automated Refill Line

  • Commercial: 081-811-6226

Call Central Appointments

  • DSN: 629-6000
  • Commercial: 081-811-6000

Resources 

Pharmacy FAQs
Express Scripts

Contact Us

Phone 

Commercial: 081-811-6225
DSN: 314-629-6225
Calling from base: 629-6225

Automated Refill Line: 
Commercial: 081-811-6226

Call Central Appointments
DSN: 629-6000 
Commercial: 081-811-6000 

Hours

Monday, Wednesday, Thursday, Friday
8 a.m. to 5 p.m. 
Tuesday
8 a.m. to 1 p.m.
Closed for lunch 12:30-1:30 p.m.
Weekends & holidays: 1-4 p.m. (Refill Only)

Location

U.S. Naval Hospital, Naples, Ground Floor

Don't forget to keep your family's information up to date in DEERS!