Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active duty service members
- Active duty family members
- Retirees and their family members
Learn more about
eligibility for TRICARE pharmacy benefits.
We also fill prescriptions for civilians, with delayed billing to insurance. Civilians should contact their own insurance plan for information about copayments or medication coverage.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
- For refills, you can submit the refill request from the MHS GENESIS Patient Portal or automated refill line for next day pickup (preferred). You can also walk into the pharmacy and request your refill in person and wait or come back. Filled medications are kept on the shelf for pickup for 10 business days.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD Naples Italy Pharmacy
- NCPDP/NPI number: 8110556/1073682175
If you hand-carry a written prescription:
Check in by pulling a ticket and waiting for your number to be called.
Wait times for hand-written prescriptions are longer than for electronically submitted prescriptions.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code provided or go to:
MHS GENESIS Patient Portal
Q-Anywhere:
https://cxmlink.com/MTF4013
Follow the prompts on your mobile device.
Option 2: In Person
Go to the USNH Naples Hospital Pharmacy, located on the ground floor. Pull a ticket and wait for your number to be called.
Option 3: Call the Pharmacy
- Call +39 081 811 6225 to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Requesting Prescription Refills
We have three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
Call our pharmacy refill line at +39 081 181 83800. Then, follow the prompts to select where you want to pick up your refills.
Option 3: In Person
Pull a ticket in front of the main pharmacy window, and wait for your number to be called for processing at the window. Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid Uniformed Services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid Uniformed Services ID (or photocopy, digital picture).
Local Pharmacy Locations
USNH Naples Pharmacy
Pull a ticket and wait for your number to be called. A team member will dispense your medication to you once you are called to the window by your ticket number.
Hours of Operation
Monday, Wednesday, Thursday, Friday : 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 1 p.m.
The pharmacy is also open on holidays, Saturdays, and Sundays for
pickup only 1–4 p.m. You can pick up your prescription in this window only if it has already been prepared in advance during business hours.
Capodichino Pharmacy
Hours of Operation
Monday, Wednesday, Thursday, Friday: 8–11 a.m. and 12–4 p.m. (closed for lunch 11 a.m. to 12 p.m.)
Tuesday: 8 a.m. to 12 p.m.
No weekend or holidays hours.
Drug Take-Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of an unwanted or an unneeded drug, place it in the drug take-back bin located in the USNH Naples Pharmacy waiting area.
Any sharps (syringes, needles) can be turned into the laboratory in a sharp safe container for disposal.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity or prior authorization requirements and link to forms.
- If a prior authorization, medical necessity, or both are required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substance prescriptions electronically?
Yes! By regulation, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid Uniformed Services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means you can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at military pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, military pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theater if the location is not restricted by foreign postal law.