Managed Care/Healthcare Business

Description of Services

Case Management (CM) is recognized as an essential component to optimize services that can enhance clinical and resource efficiency and improve quality of care. CM interventions result in integration, patient care coordination, and continuity of care, thereby enhancing the quality of care. At U.S. Naval Hospital (USNH) Naples, the CM coordinates complex cases that require a multidisciplinary approach. The CM also works with the Patient Liaison Representatives to bridge the gap between care provided in the Network and at the MTF.

Case Management services can be initiated either through self-referral or through your Primary Care provider.

TRICARE

• Enrollment of TRICARE Prime (active duty and family members), retirees, and DOD civilians to TRICARE Europe.
• Assignment of Primary Care Physicians (PCM)
• Health Benefits
• Phone: DSN 629-6330
• Comm 081-811-6330
• Fax: 629-4128
• Hours of Operations: Mon-Fri, 0800-1630

Utilization Management

• Specialty referrals to Preferred Provider Network (PPN)
• Billing assistance
• Translation Service
• Transportation
• Patient Liaison

• Business Operations: is on the ground floor Room 1319 and is open Mon-Wed and Fri, 0730-1630, Thurs 0730-1200.
• Contact Numbers: DSN 629-6636/4132/6331/4141/6212 Comm 081-811-6636/4132/6331/4141/6212;FAX 629-4128
• Mailing Address: Healthcare Business* US Naval Hospital Naples* PSC 827 Box 16TA*FPO AE 09617

Central Appointments

• Phone: DSN 629-6000; Comm 081-811-6000
• Hours of Operations: Mon-Fri, 0730-1600

Documents:

• Traveling Stateside with TRICARE Overseas? CLICK HERE for important information!