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Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

I or a family member was born at your facility. Where can I get a copy of the birth certificate?
How do I obtain a tourist passport?
I need to update my vaccination record. How and when can I do that?
I am an American and would like to work at the Support Site hospital and/or Capodichino Branch Health Clinic. How do I find employment?
I am an Italian citizen and would like to work at the Support Site hospital and/or the Capodichino Branch Health Clinic. How do I find employment?
I want to volunteer at the Support Site hospital and/or the Capodichino Branch Health Clinic. What is the process?
How do I make an appointment?
I'm a reservist and would like to do my annual training (AT) at your facility. Who do I contact to set this up?
I am a retiree living in the Naples area. Am I able to receive care and utilize services within the hospital?
I've heard there is a list of English speaking doctors in the Naples area. Where can I find that list?
I am due to PCS to Naval Support Activity Naples. What is the medical screening process like?
Where can I find information about the Pharmacy?

How can I schedule a COVID test for my upcoming: official travel (TAD, TDY, PCS), Deployment, Emergency leave or unofficial travel?
How do I schedule travel testing for PCS?
When are my results going to be back from my COVID test?
I took an ‘at home’ COVID test and it was Positive, what do I do?
Are you able to determine the Variant of COVID from my COVID Test?
What should I do if I have been exposed to COVID-19?
My child was identified as close proximity to a COVID-19 positive student at Naples Elementary/Naples Middle High School. What should I do?
I recently recovered from COVID, how do I obtain a Recovery letter?
If I am TRICARE eligible individual, do I have to get my COVID-19 test at the Hospital?
What should I do if I am a pay/non-TRICARE patient and want to get a COVID-19 test?
Does the Hospital and Clinic offer self-testing kits for COVID?
What do I do if I need to get tested outside of the hours listed for testing?

Don't forget to keep your family's information up to date in DEERS!