Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

PHA 

The Periodic Health Assessment (PHA) is an annual requirement for all active duty service members during their birth month. PHA appointments are essential to assess numerous various aspects of care as they relate to a specific service members need. During the PHA Individual Medical Readiness (IMR) requirements and Deployment-Related Health Assessments are identified, preventative health education and occupational driven screenings are conducted, and medical referrals are placed as needed.
 
Every active duty service member must complete an online self-assessment prior to their appointment date. Please report to the Military Physicals office or call to begin process.  At the conclusion of that visit the PHA follow-up appointment will be scheduled with an MHP Provider. The second appointment must take place in order for the PHA to be updated in the Medical Readiness Reporting System (MRRS). *The second appointment may be conducted via the telephone.
PHAs are booked via Military Physicals office at DSN: 629-6282 or COMM: +39 081-811-6282.
*If you are stationed at a remote location please contact us directly.
Don't forget to keep your family's information up to date in DEERS!